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PLEASE NOTE THAT THE BELOW DO NOT APPLY DURING THIS COVID-19 LOCKDOWN PERIOD AS THE DISPATCH TIMES HAVE INCREASED TO 10 WORKING DAYS
How soon can you send my order?
UK – if payment has been received before 3pm (12pm Friday) we will try our best to dispatch your order the same day via Royal Mail. Larger orders may be dispatched the following day via UPS.
Europe or International – if payment has been received, we will dispatch your order the following day via UPS.
When will I receive my order?
UK – Royal Mail ‘standard’ delivery is normally 3-4 working days, please choose our ‘express’ option for 1-2 working days if you need your order faster (Monday-Friday only). Therefore if you order on a Friday before 12pm and choose ‘express’ it should be delivered the following Monday.
Europe or International – this depends on the destination, usually between 2-5 working days, see below.
Please note that orders requesting SAMPLES may take longer
Do I need to sign for my delivery?
UK – some deliveries will require a signature when delivered by Royal Mail. If you are not home at the time of delivery, Royal Mail will leave a card. Please arrange to redeliver/collect the parcel from your local sorting office.
Europe or International – UPS will require a signature. The parcel can be tracked online if you insert your email address and/or mobile phone number when ordering. Please contact UPS if you need to rearrange a delivery, giving them your tracking number or use this link for online.
Standard delivery (3-4 working days) £4
Express delivery (1-2 working days) £6
Orders over £50 (standard delivery) FREE
UPS standard (2-3 working days) from £13
UPS express saver (3-4 working days) from £26
UPS express saver (4-6 working days) from £31
For other countries not listed, please contact us