CART: 0 - £0.00

01388 526356
Mon-Fri 9.00am to 5.00pm
Do you accept returns?

Yes, we do accept returns providing we receive your request to do so within 30 days of delivery, after that time the product is non-returnable.

Do I pay for return postage costs?

Yes, the customer must pay for the return postage costs. If the item has arrived damaged we will send a pre-paid label via email. This can only be done if the customer provides photographic evidence of the damaged item.

Where do I send the item back to?

All returns are to be sent to the below address

Create Your World Ltd
Unit 2D, Wolsingham Industrial Estate
Durham Road
​​​​​​​County Durham
​​​​​​​DL13 3JW

When will I receive my refund?

We will process your refund as soon as we receive the returned items.
Please allow up to 7 days before reporting an item as lost.
We are unable to consider any parcels as lost before this point