CART: 0 - £0.00
Do you accept returns?

Yes, we do accept returns providing we receive your request to do so within 30 days of delivery, after that time the product is non-returnable.

Do I pay for return postage costs?

Yes, the customer must pay for the return postage costs. If the item has arrived damaged we will send a pre-paid label via email. This can only be done if the customer provides photographic evidence of the damaged item.

Where do I send the item back to?

All returns are to be sent to the below address

Create Your World Ltd
Unit 2D, Wolsingham Industrial Estate
Durham Road
County Durham
​​​​​​​DL13 3JW

When will I receive my refund?

We will process your refund as soon as we receive the returned items.
Please allow up to 7 days before reporting an item as lost.
We are unable to consider any parcels as lost before this point